Suw Charman-Anderson: "Ultimately, you get the community that your marketing deserves. If you market your forums as News Fight Club Online, you’re going to get exactly that. Asking people if they are ‘looking for an argument’ sets up an expectation in the user of extreme hostility, so they will react intemperately to the slightest thing."
Matt Zoller Seitz: "Some media outlets have decided they've had enough of the endless juvenile trolling and hate-mongering, and have either adopted a stricter moderation policy ... But for all the downsides of comments-thread anonymity, there's a major upside: It shows us the American id in all its snaggletoothed, pustulent glory, with a transparency that didn't exist before the Internet. And in its rather twisted way, that's a public service."
"The Sun Chronicle, a Massachusetts paper, will charge would-be commenters a nominal one-off fee of 99 cents. But it has to be paid by credit card, which means providing a real name and address."
"A blog owner can avoid liability for user-generated content that appears on his site without being checked or moderated, the High Court has ruled. But fixing the spelling or grammar in users' posts could lose him that protection, it said."
"By unmasking an anonymous poster at its companion Web site, The Plain Dealer finds itself in an ethical quandary, stirring a debate that balances the public's need to know against the privacy concerns of online participants."
How aggregation works in traditional media: "The Leamington Observer story about 24-year-old Christine Cuddihy being forced to show her driving licence to staff at her local Tesco languished almost unnoticed on its website for almost a week. However after an agency repackaged the story after tracking down the woman involved, it quickly became national headline news."
Pathetic comment moderation at the Guardian. After a Guardian blogger calls for help finding the fate of former Woolworths shops, my comment linking to our three-month effort to collect information on the fate of more than 500 former Woolworths sites was removed.
"As soon as Newsquest received the legal claim from Mr Karim, the readers' comments were removed from the websites concerned. Mr Justice Eady concluded that Newsquest websites were acting as hosts of the reader comments for the purposes of Regulation 19 of the Electronic Commerce (EC Directive) Regulations 2002 and therefore would not be liable for any damages even if the material was unlawful."
Share Richmond: "Over the years, creating community on the Telegraph’s Web site has come to mean a lot more than someone leaving a comment at the bottom of an article."
"[Douglas Bailey] assumes that because plenty of comments on newspaper sites are dumb the problem is the commenters or the very act of commenting itself. ... The problem isn't that the commenters are dumb and pointless, but that the newspaper failed to put in place incentives to encourage smarter comments."
Sunday Times columnist India Knight picks up Martin Belam's post about the difficulty of complaining to the PCC view to ponder the nastiness of anonymous commenters on newspaper sites. Bonus item: "I wrote sniffily about Twitter a few weeks ago, saying it was needy and megalomaniacal and plain weird for any sane person to spend the day posting random thoughts onto a public site. I’d like to eat my words. I was completely wrong: Twitter is amazing."
Woman's Hour editor Jill Burridge provides further evidence that user-generated content doesn't equal cheap content: "We haven’t got the resources to host a messageboard. We have limited resources now and the messageboard was taking up a disportionate amount of our time."
"Mr Justice Eady said he did not see how someone could be libelled on their own website if they had the power to remove comments – and that leaving them up, as Mr Carrie did, was tantamount to agreeing to the comments being published."
Ryan Sholin has some tips on improving the way newsrooms engage with and moderate online comments: "[N]o matter what technical solution a news organization implements, there are still a set of very human problems to be solved in the newsroom if you really want to raise the quality of the comment threads on your stories."